OceanFriends FAQ - Medical Support Services

New Parent Portal: OceanFriends

What is changing?

Medical Support Services has upgraded from RainTree to a new client portal called OceanFriends. This system manages scheduling, messaging, appointment reminders, documentation, and billing in one streamlined platform.

All scheduling, reminders, payments, and communication now occur through OceanFriends.

What do I need to do?

1. Download the OceanFriends App (Recommended)
We strongly encourage families to use the mobile app for the best experience.

iPhone: https://tinyurl.com/33e6d4b3
Android: https://tinyurl.com/5acb5k3k

You may also access OceanFriends through the web portal, but some features are only available in the app.

2. Log In Using Your Cell Phone Number

Open the app (or portal)
Enter the cell phone number we have on file for you
Enter the verification code sent to your phone
Access your child’s schedule, billing, and messages

Each caregiver has their own login tied to their individual phone number.

If your phone number has changed or you have difficulty logging in, please contact our office for assistance.

What can I do in OceanFriends?

OceanFriends allows you to:

View your child’s current and upcoming appointments
Schedule new appointments
Cancel or reschedule existing appointments
Join and receive notifications from priority waitlists (first come, first served)
Receive appointment reminders
Message your therapist and our office securely
View session notes and evaluation reports
Access invoices and billing statements
Add, update, or remove your credit card on file

How does scheduling work?

Within the scheduling section, you can:

View upcoming appointments
Cancel or reschedule appointments
Search for new appointments using the “Quick Search” feature

To search for an appointment:

Select a start and end date
Choose the therapy type (OT, ST, etc.)
Select your preferred therapist(s)
Click “Request” on an available time
Wait for a confirmation text approving or denying the request

Please note: Not all therapists may appear in self-scheduling. Contact our office if you do not see a specific provider listed.

How do waitlist notifications work?

If you are on a priority waitlist, you may receive automatic notifications when open appointments become available during your preferred times. These openings are offered on a first-come, first-served basis.

If you prefer not to receive waitlist notifications, please contact our office. Do not reply “STOP,” as that may disable important clinic notifications.

How do payments work?

Copays may be charged to your credit card on file at check-in (if applicable).
Invoices are sent by email (weekly or monthly, depending on your account).
Statements and payment history are available in the app and portal.
You can manage your payment method directly in OceanFriends.

Add [email protected] to your safe sender list to prevent billing emails from going to your junk folder.

What communication changes should I know about?

Secure messaging now takes place inside the OceanFriends app.
You will no longer be able to text our previous number.
Appointment reminders are sent via text.
If you reply “STOP” to reminders, you will not receive important updates such as therapist illness or emergency closures.