Frequently Asked Questions

We are currently accepting new patients at our Mount Pleasant and Oak Creek locations. Please call us at (262)287-0090 to schedule an appointment with our Medical Receptionists who will walk you through the process.

An initial evaluation is scheduled for 60 minutes. We encourage arriving 15 minutes prior to the appointment to complete any necessary paperwork.

This depends on the insurance. Some kids can start right away and some require preauthorization before treatment can start. Please direct any questions to our Patient Care Coordinator.

Yes, you do need a family doctor or pediatrician referral to receive therapy and bill medical insurance.

The duration of therapy services varies with each child. If therapy is recommended then 1-2 sessions per week is typical.

Bring any orthotics, walking devices, wheelchairs, speaking devices that your child uses regularly, a script, IEP, and 504 plan.

Typically your child will have a set schedule with the same therapist(s). However it is common for another therapist to cover appointments due to schedule changes, such as vacation or illness, or if you need to reschedule your regular appointment.

Yes! Many children receive multiple services in the same day, depending on the child’s endurance and availability for scheduling.

Yes! We have various private treatment rooms at each location.

At this time parents are not permitted in the gym unless medically necessary in order to maintain social distancing as much as possible.

Siblings are not permitted to play in the gym or remain in the waiting room at this time. When the weather is nice, families are allowed to play with siblings in the available green space surrounding the clinics. Caregivers are responsible for maintaining the safety of their children at all times.

Treatment visit locations are determined by medical necessity at the time of the initial evaluation.

Children are encouraged to wear masks if able, however they are not required to do so.

We are typically open 7-6pm Monday through Thursday and 7-5pm on Fridays. We have limited Saturdays availability for reschedule appointments from 8-12, at varying locations

We have various mobility devices, seating and positioning equipment, adaptive feeding equipment, and dressing tools that we are able to trial in the clinic and loan on a 2 week basis for trials in the home prior to assisting the family with ordering an assistive device.

We work with various local vendors at each clinic location to assist families in ordering adaptive equipment. Please speak to your therapist regarding the type of equipment you are interested in and they will assist you through this process.

We do not offer ABA services.

Yes, Medical Support Services is in-network with most insurance providers.

Yes! A child can receive both services at the same time and our therapists will coordinate with the treatment team there. The Medicaid program will cover treatment for both.